Handbook of Management Scales/Benchmarking

Benchmarking (alpha = 0.91) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items We are engaged in extensive benchmarking of competitors’ products that are similar to our primary product. Our benchmarking activities have reduced costs. We have engaged in extensive benchmarking of other companies’ business processes in other industries. Benchmarking has helped improve our product. We will definitely continue benchmarking. Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.