Handbook of Management Scales/Supplier performance

Supplier performance (alpha = 0.79) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items Answer with respect to suppliers of the critical component of the primary product. Suppliers send us shipments of this component that conform to specifications. Most quality problems in the past have easily been resolved with our suppliers. Our suppliers are always eager to resolve quality problems. The critical component is durable. The critical component’s performance is excellent. The critical component is reliable. Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.