How to use a Motorola DVR/VOD Error Codes

There are six types of Video on Demand errors: Connection Library Errors Communication Module Errors Compact Movies on Demand Errors General Errors Session Resource Manager Errors Video Module Errors Message IDCauseCL-2 Application FailureThe client attempted to tune a streaming VOD video or the barker channel, however the first attempt to tune failed. The client will go on to retry the tune after the error message is displayed.CL-4 CL_ERROR_CLIENT_DISCONNECTEDThe subscriber attempted to stream a VOD video however the converter is in the "Disconnected" state and as a result an error message was displayed instead of the requested video.CL-5 CL_ERROR_CLIENT_DISC_WHILE_PLAYThe converter is disconnected. Perhaps because they didn't pay the back balance on their account and the service disconnected while watching a VOD video.CL-7 Invalid ParameterVOD passed an invalid parameter.CL-8 CL_UNSUSPEND_FAILUREThe probable cause of this problem is when an asset from a suspended list cannot be removed.CL-13 EnvironmentErrorThis occurs if the time has not been set on the set top box. This should not happen on a deployed system.CL-14 Interactive ErrorA low level communication failure occurred.CL-15 Host Lookup FailedThe client did not attempt to start the session because the subscriber is attempting to play a DVD asset. Current clients do not support streaming of the DVD asset.CL-17 No InstancesThe CMOD Library failed to select a servicing instance from the file containing the list of available VOD services. This error can be caused by any of the following scenarios: 1) There are no instances in the server list file available to service the request. 2) The client has attempted the request on all instances in the file, however it reached the end of the list and still no servicing instance was found.CM-12 LSC_WRONG_STATEThe subscriber attempted to perform a VCR command on a VOD stream, however CM returned error 0x12, stream operations are not allowed because the application is in the wrong state. Example: trying to FF/REW if video session is not open.CM-14 LSC_NO_PERMISSIONA stream operation was requested, however, VCR controls are disabled for the video.CM-19 LSC_TRANSIENTStream op has failed. Low-level trick mode failure in media cluster. Retries may help.CM-20 LSC_SERVER_ERRORServer has failed. It may be recoverable.CM-21 LSC_SERVER_FAILUREServer has failed.CM-31 LSC_BAD_STARTSubscriber attempted a VCR command, however the client requested that the stream start in an invalid position.CM-40Possible disconnection of the cable to the video server.CM-90 LSC_PVR_FF_ENDThe user reached the end of FF while in PVR mode.CM-91 LSC_PAUSE_LIMITThe subscriber attempted to perform a VCR command on a stream, however CM returned error 0x91, the server has exceeded the simultaneous pauses that can be performed.CM-FF NO_CM_RESPONSESubscriber attempted to perform a VCR command on a VOD stream, however no response was received from the Connection Manager (CM) even after retries and fail-over were performed.CL-14 Interactive ErrorThe client does not have interactive connectivity to VOD system and cannot communicate back to the network. VOD menus will not work.CL-15 Host Lookup FailedThe CMOD library failed when looking up the SeaChange VOD host name.CL-16 TimeoutThe CMOD Library attempted to contact SRM or MOD-Lite, however a response was not received from the service despite applying retries and fail-over.CL-17 No InstancesThe CMOD Library attempted to retrieve a servicing SCTP instance from the srvrlist.dat file and could not. Either there are no servicing instances in the server list file or the client attempted to contact all available instances and there was still no response from the server.CM-14 LSC_NO_PERMISSIONThe subscriber attempted to perform a VCR command on a VOD stream, however the pump returned error 0x14, stream operations are not allowed.CM-19 LSC_TRANSIENTThe subscriber attempted to perform a VCR command on a VOD stream, there was a transient error.CM-20 LSC_SERVER_ERRORThe subscriber attempted to perform a VCR command on a VOD stream, however pump returned error 0x20, there was a server error.CM-21 LSC_SERVER_FAILUREThe subscriber attempted to perform a VCR command on a VOD stream and error 0x21 was returned. There was a server failure.CM-40 LSC_GIGE_UNPLUGGEDThe Gig E output from the VOD server is disconnected from the Gig E QAM.CM-FF NO_CM_RESPONSESubscriber attempted to perform a VCR command on a VOD stream, however no response was received from the pump even after retries and fail-over were performed.CMOD-4 eClntInvalidPacketErrorThis error is associated with client error module reflecting loss of network connectivity.CMOD-5 Server Busy ErrorServer returned a SERVER BUSY error for current request.CMOD-8 Item NotFoundErrorThis occurs whenever an item cannot be found on the server.CMOD-10 Database TimeOutThe client made a request that required mod-lite to suspend movies information from the IAD database, however the subscriber database was not available.CMOD-11 Status Online VOD disabledThe client sent a package purchase request to mod-lite, however online sign up is disabled.CMOD-12 DatabaseErrorThe client made a request that required mod-lite to contact the subscriber database, however the subscriber database was not available.CMOD-54001 MsoD Device NotFoundErrorThe MSO server is indicating this device is not part of its database or device is not associated with the locality.CMOD-54002 MsoD Duplicate MacFound ErrorThe MSO server is indicating this device already exists in its database.CMOD-54003 MsoDbMissingDbParameterErrorThe MSO server is indicating the request had a missing parameter.CMOD-54004 MsoDbUnknownDbErrorErrorThe MSO server is indicating that an unknown database error occurred.CMOD-55001 Mac Address ErrorThe client identifier is not in the subscriber database.CMOD-55002 PackageId ErrorThe converter client attempted to purchase a package using an invalid Package ID. It is possible that the package is defined in the Asset Manager, but is not activated in the Subscriber Database.CMOD-55003 HomeIdErrorThis message will be displayed when fetching a list of authorized packages and HomeId is invalid.CMOD-55015 Subscription Exists ErrorThis message will be displayed when purchasing a package and subscription for this package already exists.CMOD-55025 Credit CheckErrorThe view attempted to purchase a package online, but the request was denied due to a credit problem.CMOD-56001 VUS Upsell Server ErrorDisplayed when purchasing a package and Mod-Lite has lost its connection to the Upsell server.CMOD-56002 VUS Entitlement ServerErrorDisplayed when purchasing a package and the Upsell Server has lost its connection to the Entitlement Server.CMOD-56003 VUS Subscriber ErrorDisplayed when purchasing a package and the converter is not in the Entitlement Server.CMOD-56004 VusAccountErrorThe viewer attempted to purchase a package online, but the request was denied due to a credit problem.CMOD-56005 VUS Database ErrorDisplayed when purchasing a package and a serious database error occurred.ERR-0This implies "No Error". The client is not supposed to report this error per design. If customers experience this error, there's a strong possibility the client encountered an error condition that has no error code assigned.ERR-1This error is most likely generated by CMOD client component signifying a FileNotFound condition. This often occurs when a client requested a file that does not exist on SeaChange VOD server.ERR-3eRsnNeProcErrorThis error should never occur. It should only occur if there is a defect in the client or Mod-lite.ERR-4Connection error.ERR- 5The call to the CMOD Library failed because the call is not yet supported.ERR-6The call to the CMOD Library failed because the requested item could not be found.ERR-7The set top box does not have an IP addressERR-16The CM could not perform the requested VCR command. The subscriber attempted a VCR command on a stream, however the CM reported that the client's request was invalid.ERR-17The CM could not perform the requested VCR command. The client application issued a VCR command with an invalid stream handle.ERR-18The CM could not perform the requested VCR command given the current state.ERR-19The CM could not perform the requested VCR command.ERR-21Subscriber attempted a VCR command, however the CM reported that a bad parameter was supplied in the request. If the NPT is not set to be the beginning of stream, this error is returned.ERR-22Subscriber attempted a VCR command, however the CM reported the requested function is not implemented.ERR-23Subscriber attempted a VCR command, however the CM reported that it has run out of memory.ERR-24Subscriber attempted a VCR command, however the CM reported that the operation failed because an implementation limit was reached.ERR-26Subscriber attempted a VCR command, however the CM reported that the video stream was not available to perform the request.ERR-27 eRsnNeSessionReleasNetwork session releaseERR-34 eRspClProcErrorClient processing error- client could not process the message sent.ERR-35 eRspNeProcErrorNetwork processing error- SRM ran into an issue/ could not process a request.ERR-37 eRspNeFormatErrorNetwork format error- something missing in message to SRMERR-38 eRspSeFormatErrorServer format error- SRM sent a bad message to the CMERR-41 eRspClRejResourceClient rejected resource.ERR-48Subscriber attempted a VCR command, however, the CM reported a bad scale parameter was supplied in the request.ERR-49Subscriber attempted a VCR command, however the client requested the stream start in an invalid position.ERR-50Subscriber attempted a VCR command, however, the CM reported that the request came from the client contained an invalid stop position.ERR-53 eRspResourceCompletedServer accepted the resource assigned by the network.ERR-66 eRspNeNotOwnerAction requested on session by non-owner of session.ERR-32771 eRsnItvPositionErrorThe Client Settop and Backoffice server are out of syncERR-32772 eRsnItvUserCustomer suspended this session- will not be seen on the converter.ERR-32773 eRsnItvSettopLegitimate request from the converter for suspend.ERR-32774 eRsnItvOtherErrorRequest from converter to shut down stream under error.ERR-32784 eRsnItvXstrTokenMismatchCross streaming session token does not match.ERR- 32785 eRsnItvXstrTokenMissingCross streaming session token does not exist.ERR-36889Subscriber attempted to start a VOD session. SRM returned error 36889 in the session set up response. The MSO has determined that the subscriber is currently viewing this asset on another converter and is not authorized for multiple concurrent viewings.ERR-36890Subscriber attempted to start a VOD session. SRM returned error 36890 in the session set up response. SRM could not get any authorization from the server component within the configured time period.ERR- 36891 RspSeExtServiceErrorSubscriber attempted to start a VOD session. SRM returned error 36891 in the session set up response. The request was rejected because the external authorization service denied the request based on the service.ERR- 36892 RspSeExClientErrorSubscriber attempted to start a VOD session. SRM returned error 36892 in the session set up response. The request was rejected because the external authorization service denied the request based on the client.ERR-36893 RspSeExAssetErrorSubscriber attempted to start a VOD session. SRM returned error 36893 in the session set up response. The request was rejected because the external authorization service denied the request based on the asset.ERR-36894 RspSeExtDurationErrorSubscriber attempted to start a VOD session. SRM returned error 36894 in the session set up response. The request was rejected because the external authorization service denied the request based on the duration.ERR-36895 RspSeExtPackageSubscriber attempted to start a VOD session. SRM returned error 36895 in the session set up response. The request was rejected because the external authorization service denied the request based on entitlement.ERR-36896 RspSeExtCreditErrorSubscriber attempted to start a VOD session. SRM returned error 36896 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on credit problem.ERR-40961 eServerReleasedSessionServer error occurred and session was released.ERR-65535This happens when an invalid nodegroup ID is received in the session set up request. As a result, no video will be able to stream. This is due to improper server component(s) configuration.SRM-2 RspNeNoCallsThe customer chose to start a VOD video. The SRM did not start the session because all available SRM's service instance's "Restrict Setup Request" option is set to true.SRM-4This error is a VOD server side error.SRM-6 RspSeNoCallsThe customer chose to start a VOD video. The SRM did not start the session because the server was never configured to start any session or it did not have connection to a required service.SRM-8 RspSeNoSeviceThe subscriber attempted to start a VOD session. SRM returned error 0x8 in the session set up response or the client was able to sent the session set up request but did not receive a response from the SRM.SRM- 18 RsnTimerExpiredA VOD video was streaming however the SRM shut down the session because it did not receive a session keep-alive message from the client in time.SRM-20 RspSeNoResourceThe subscriber attempted to start a VOD session. The SRM returned error 0x20 in the session set up response. RF network filled to capacity. No resources available.SRM-24 RspSeProcErrorThis is most likely due to ITV server experiencing procedural error during SRM session setup.SRM-27 RspSeFormatErrorThe subscriber chose to start a VOD video. The SRM did not start the session because the VOD server detected a format error.SRM-900 ARspSeViewLimitReachedThe subscriber has exceeded the maximum number of times that the video can be viewed.SRM-8001 RsnItvTuningErrorSubscriber attempted to watch a VOD video, however, the converter could not tune to the stream even after the configurable number of tune attempts.SRM-8002 RsnItvCmConnectErrorPossible disconnection of converter with connection manager.SRM-8003 eRsnItvPositionErrorVstream position error returnSRM-8012 eRsnItvVideoLostQamOkSubscriber attempted to watch a VOD video, however the converter lost video and audio. Carrier lock, however, is still available.SRM-8013 eRsnItvRfNotAvailableSubscriber attempted to watch a VOD video, however the converter determined the carrier lock is missing. Therefore, could not go on with the streaming session.SRM-8014 eRsnItvNoMpegDataSubscriber attempted to watch a VOD video, however the converter determined that data is missing.SRM-8016 RsnItvFreqModMismatchThe viewer attempted to watch a VOD video and the VOD server successfully created the session, however the client closed it immediately because the stream failed the frequency validation.SRM-8017 RsnItvTsIdMismatchThe viewer attempted to watch a VOD video and the VOD successfully set up the session, however the client closed it immediately because the stream failed the validation check.SRM-9000 RspSeNoAssetThis is due to invalid asset ID being specified for a desired asset.SRM-9001 RspSeNoReplicaError typically occurs when the session setup process fails when the ITV server attempted the "Get Replication List" operation.SRM-9002 RspSeBadCreditCredit related issue.SRM-9003 RspSeDurationTmoThis error occurs when a subscriber attempts to watch a video post expiration of asset viewing limit.SRM-9004 RspSeInternalErrorThis is usually due to MOD internal error.SRM-9005 RspSeBadAssetThis is due to MOD service experiencing IDS read/write error.SRM-9006 RspNeCasFailureThe asset cannot be played because there was a conditional access failure. This is for future use.SRM-9007 RspSePkgAssetIdMisMatchThis client issued a request to play a video with in a package, however the asset is no longer or never was a part of the package identified in the session set up request.SRM-9008 RspSeNotSubscribedThe client attempted to play a video that is part of a package that he/she is not subscribed to. The client application allowed a subscriber to attempt to watch an asset that is part of a package that is not owned by the subscriber.SRM-9009 RspSeBlockedAssetCustomer attempts to view a video that has been blocked.SRM-0x901b(ERR-36891) RspSeExtServiceErrorSubscriber attempted to start a VOD session. SRM returned error 36891 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on the service.SRM-0x901c(ERR-36892)RspSeExtClientErrorSubscriber attempted to start a VOD session. SRM returned error 36892 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on the client.SRM-0x901d(ERR-36893)RspSeExtAssetErrorSubscriber attempted to start a VOD session. SRM returned error 36893 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on the asset.SRM-0x901e(ERR-36894)RspSeExtDurationErrorSubscriber attempted to start a VOD session. SRM returned error 36894 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on the duration.SRM-0x901f(ERR-36895)RspSeExtPackageErrorSubscriber attempted to start a VOD session. SRM returned error 36895 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on entitlement.SRM-9020(ERR-36896)RspSeExtCreditErrorSubscriber attempted to start a VOD session. SRM returned error 36896 in the session set up response. The request was rejected because the external authorization service (UD) denied the request based on credit problem.VODLIB-4Viewer attempts to start a session, and box is disconnected.VM-1 VM_ERROR_INVALID_NG_SELECTION_METHODThis problem occurs when the nodegroup selection method specified in the configuration file on the server does not contain a valid value for the client.VM-2 VM_ERROR_TUNE_RETRYThe client attempted to tune a streaming VOD video or the barker channel however the first attempt to tune it has failed. The client will go on to retry the tune after the error message is displayed. This error will not be displayed if the default message file is in use.VM-4 VM_ERROR_CLIENT_DISCONNECTEDViewer attempted to open a session and set top is disconnected.VM-5 VM_ERROR_CLIENT_DISC_WHILE_PLAYSet top disconnected while watching a VOD video.VM-7 VM_USER_NOT_ENTITLEDViewer tried to view an asset that they are not entitled toVM-8 VM_UNSUSPEND_FAILUREThe asset could not be removed from the suspended list.VM-13 VM_VIDEO_ERROR_UNSUPPORTED_HIGH_DEFThis error occurs when a customer wants to view a high definition title on a standard definition STBVM-14 VM_SVOD_DISABLEDViewer attempted to buy a package and online sign up is disabled.VM-15 VM_VIDEO_ERROR_UNSUPPORTED_DVDThe client did attempt to start the session because the subscriber is attempting to play a DVD asset. Current clients do not support streaming of the DVD assets.VM-16 VM_METADATA_ERRORThe client encountered a problem while attempting to fetch metadata. This problem was not a direct result of a problem with the backend server.VM-17 VM_MEMORY_FAILUREThe VOD Module Client encountered a problem while allocating memory on the set-top box. This likely means that the set-top is out of available memory.VM-18 VM_VIDEO_ERROR_INVALID_STREAM_REQThe VOD module client received a stream request for a session that is already closed. When this case is detected by the client, the stream request is never sent to the server.VM-255 eVM_GENERIC_ERRORAn operation resulted in an unknown error condition. This is extremely rare.ERR-1 Not InitializedThe call to the CMOD Library failed because the library has not successfully initialized.ERR-2 Application FailureThe call to the CMOD Library failed because there was a generic application error.ERR-3 OSFailureThe call to the CMOD Library failed because there was a set top OS (Platform) error.ERR-4 Server FailureThe call to the CMOD Library failed due to an error returned by the VOD server.ERR-5 NotSupportedThe call to the CMOD Library failed because the call is not yet supported.ERR-6 Item Not FoundThe call to the CMOD Library failed because the requested item could not be found.ERR-7 Invalid ParameterThe call to the CMOD Library failed because an invalid parameter was supplied.ERR-8 InvalidStateThe call to the CMOD Library failed because the operation cannot be performed given the current state of the CMOD Library.ERR-9 MemoryErrorThe call to the CMOD Library failed because the CMOD library attempted to allocate memory but couldn't.ERR-10 TaskCreate ErrorThe call to the CMOD Library failed because the CMOD client failed to create a task.ERR-11 IpcCreate ErrorThe call to the CMOD Library failed because the CMOD library's attempt to create an IPC object failed.ERR-12 More Data AvailableThe buffer supplied to the CMOD Library was too small. This error indicates that there was more data available than what could fit in the supplied buffer. The data that did fit was returned.ERR-13 EnvironmentErrorThe call to the CMOD Library failed because there was a general exception caused by an environment problem.ERR-16 LSC_BAD_REQUESTThe pump could not perform the requested VCR command. The subscriber attempted a VCR command on a stream, however the pump reported that the client's request was invalid.ERR-17 LSC_BAD_STREAMThe pump could not perform the requested VCR command. The client application issued a VCR command with an invalid stream handle.ERR-18 LSC_WRONG_STATEThe pump could not perform the requested VCR command given the stream's current state.ERR-19 LSC_UNKNOWNThe pump could not perform the requested VCR command.ERR-21 LSC_BAD_PARAMSubscriber attempted a VCR command, however the pump reported that a bad parameter was supplied in the request. If the Stop NPT is not set to be the Beginning of the stream or end of stream, this error is returned.ERR-22 LSC_NO_IMPLEMENTSubscriber attempted a VCR command, however the pump reported that the requested function is not implemented.ERR-23 LSC_NO_MEMORYSubscriber attempted a VCR command, however the pump reported that it has run out of memory.ERR-24 LSC_IMP_LIMITSubscriber attempted a VCR command, however the pump reported that the operation failed because an implementation limit was reached.ERR-26 LSC_NO_RESOURCESSubscriber attempted a VCR command, however the pump reported that the required resources were not available to perform the request.ERR-27 eRsnNeSessionReleaseThe session release keep-alive timed outERR-36880 Movie Unavailable Offer Not Found