Handbook of Management Scales/Design quality management

Design quality management (alpha = 0.74) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items Our design engineers are required to have some shop floor experience. Our design engineers are required to have some marketing experience. We use Taguchi methods extensively. We use error prevention techniques such as Shingo in designing the manufacturing process. Quality Function Deployment (QFD) is used in the design of our primary product. There are engineers from other functional departments on a design team. Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.