Handbook of Management Scales/Management leadership

Management leadership (alpha = 0.94; composite reliability = 0.93) Description Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training. Items Degree to which organization top management (top organization executive and major department heads) is evaluated for quality performance. (0.81) Degree of participation by major department heads in the quality improvement process. (0.79) Extent to which the organizational top management has objectives for quality performance. (0.88) Comprehensiveness of the goal-setting process for quality within the organization. (0.88) Amount of review of quality issues in organizational top management meetings. (0.81) Degree to which the organizational top management considers quality improvement as a way to increase profits. (0.81) All items were adapted from Saraph et al. (1989). Source Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489. Related Scales Quality leadership Top management support