Handbook of Management Scales/Cooperation

Cooperation (alpha = 0.82, CR = 0.83) Description Three relational competencies were identified: communication, cooperation and integration. Definition Cooperation refers to the process by which individuals and organizations come together, interact and form psychological connections for mutual gain or benefit (Smith et al., 1995). Items To what extent do the statements apply to the relationship of your company with your suppliers and customers? (1 – strongly disagree; 7 – strongly agree): No matter who is at fault, problems are joint responsibilities. (0.65) One party will not take unfair advantage of a strong bargaining position. (0.75) We are willing to make cooperative changes. (0.91) We do not mind owing each other favors. (0.68) Source Wieland/Wallenburg (2013): The Influence of Relational Competencies on Supply Chain Resilience: A Relational View. International Journal of Physical Distribution & Logistics Management, Vol. 42, No. 4, pp. 300-320. Adapted from Morris/Carter (2005). Related Scales Communication Integration Cooperation (alpha = 0.8770) Items Our supply chain members have a record of allowing each other to participate in strategic decisions. Our supply chain members share the results of performance measures with each other to improve the efficiency and effectiveness of the supply chain processes. Our supply chain members improve the quality of products and services to the end users in a collaborative manner. Our supply chain members actively propose and implement cost reduction ideas. Our supply chain members are actively involved in our business unit's new product development and commercialization process. Our supply chain members jointly manage logistics and inventory in the supply chain. Source Min/Mentzer (2004): Developing and measuring supply chain management concepts. Journal of Business Logistics, Vol. 25, No. 1, pp. 63-99.