Handbook of Management Scales/Interorganizational tolerance

Interorganizational tolerance (alpha = 0.847) Description A scale for measuring interorganizational citizenship behaviors (ICBs) is developed. Four common ICBs are operationalized: interorganizational altruism, interorganizational tolerance, interorganizational loyalty, and interorganizational compliance. Items We accept the inevitable mistakes that our supplier sometimes makes without complaining. When our supplier is unable to fulfill certain responsibilities, we try to be understanding. Source Skinner et al. (2009): Some measures of interorganizational citizenship behaviors. Scale development and validation. The International Journal of Logistics Management, Vol. 20, No. 2, pp. 228-242. Related Scales Interorganizational altruism Interorganizational compliance Interorganizational loyalty