Handbook of Management Scales/Employee training

Employee training (alpha = 0.81) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items Resources are available for employee quality training in our plant. There is almost always some kind of employee quality training going on in our plant. Plant managers are often involved in quality training. Most employees in our plant are trained to use quality problem solving techniques such as cause and effect diagrams. Most employees in our plant do not view each new quality seminar or training program as “just another fad”. Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56. Related Scales Training