Handbook of Management Scales/Employee relations

Employee relations (alpha = 0.91; composite reliability = 0.90) Description Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training. Items Amount of feedback provided to employees on their quality performance. (0.84) Degree of participation in quality decisions by hourly/nonsupervisory employees. (0.88) Extent to which building quality awareness among employees is ongoing. (0.87) Extent to which employees are recognized for superior quality performance. (0.75) All items were adapted from Saraph et al. (1989). Source Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.