Handbook of Management Scales/Proactive performance improvement

Proactive performance improvement (alpha = 0.91) Description Upon completing a review of the literature, scale development is completed in five phases. The first two phases focus on item generation and qualitative validation. The third phase (quantitative pilot testing) involves a sample of 220 logistics managers in Germany. The fourth phase replicates these findings with a sample of 250 US logistics managers. The final phase differentiates the general scale tested and replicated in the previous two phases by assessing the merit of cost- and service-focused scales adapted from the general scale among a separate sample of 298 logistics managers in Germany. Items The LSP continuously makes suggestions for making activities more effective, even those outside its direct responsibility. When the situation changes, the LSP by itself modifies the logistics activities and processes, if this is useful and necessary to enhance the performance. The LSP shows initiative by approaching us with suggestions to enhance the performance. The LSP shows a high level of innovation with respect to performance improvements. Source Wallenburg et al. (2010): Developing a scale for proactive improvement within logistics outsourcing relationships. The International Journal of Logistics Management, Vol. 27, No. 1, pp. 5–21. Related Scales Proactive cost improvement Proactive improvement