Handbook of Management Scales/Contractual completeness

Contractual completeness (alpha = 0.820; composite reliability = 0.829; AVE = 0.50) Items We developed an incentive contract with well defined performance reward and penalty clauses. Performance objectives were clearly set forth in the contract. The contract uncluded clauses intended to make switching or re-internalizing the activity easier should the relationship fail. A cross-functional team was involved in contract development and approval. The contract clearly defined a dispute resolution process. All service requirements included in the base pricing were clearly understood by all contract stakeholders. Source Handley/Benton (2009): Unlocking the business outsourcing process model. Journal of Operations Management, Vol. 27, No. 5, pp. 344–361.