How to use a Motorola DVR/Boot Error Codes

Boot Error Codes If hardware or software problems occur, the DVR displays error codes on the LED display. CodeDescriptionWhen Error OccursAction RequiredEP00No errorEP00 will only be shown on page D01 of the diagnostics page (press OK 2 times while the box is in standby). The box will display 0 on the leftmost LCD numeral (.0 )NoneEb 01Object failed validationAfter the display shows dl, indicating the validation check for the download has failedContact headend operatorEb 02Download time-outAfter cycling twice through the OOB frequencies, this error occurs when the connection has timed outNoneEb 03Flash memory erase has failedThis occurs after the software object download completes and EF is displayedReplace the set-top boxEb 04Flash memory programming failedAfter the software object download is complete and FP is displayedContact your headend operatorEb 05Invalid DLC frequencyAfter the LED displays dl, indicating the validation check failedContact your headend operatorEb 06Hardware initialization failedAfter plugging the set-top into an electrical outlet to begin the boot cycleReplace the set-top boxEb 07Software object validation failAfter the software object download completes and FP is displayedContact your headend operatorEb 07Software object validation failAfter a successful software object download and the set-top is resetNo action required because the set-top repeats the software object downloadEb 08ReservedN/AN/AEb 09Software integrity check failedReset within two minutes of a complete software object downloadNo action required because the set-top repeats the software object download processEb 10SUDB recreationAfter plugging the DCT into an electrical outlet to begin the boot cycleNoneEb 11Invalid unit addressThis is resettable only at the factoryReplace the set-top boxEb 11Failed to lock onto an OOB frequencyAfter cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful)Ensure the cable connections are tightEb 12No COAC message receivedAfter cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful)Contact your headend operatorEb 13No DLC message receivedAfter cycling twice through the OOB frequencies (The display then displays Eb 02 indicating the software object download was unsuccessful)Contact your headend operatorEb 14Bad object type or classAfter the display shows dl, indicating the update failed during the download attemptContact your headend operatorEb 15No matching platform ID foundAfter cycling twice through the OOB frequencies (The display then shows Eb 02 indicating the software object download was unsuccessful)Contact your headend operatorEb 18Object size mismatchAfter the display shows dl, indicating the update failed during the download processContact your headend operatorEb 19Object size failed range checkAfter the display shows dl, indicating the update failed during the download processContact your headend operatorEb 20Invalid SUDB pointerAfter plugging the DCT into an electrical outlet to begin the boot cycleNoneAuAuthenticating This means that the STB is authenticating the downloaded code (this displays only after the download process)No action required EfErasingThis means that the STB flash memory is being erasedNo action required FpSavingThis means that the STB flash memory is being programmedNo action required ____Download doneThis means that the download over the network is doneNo action required HuntHunting for OOB This means that the STB is looking for an OOB frequency to download the software fromNo action required FR 1 75.25 MHz The STB is attempting to lock on frequency 1No action required FR 2104.20 MHz The STB is attempting to lock on frequency 2No action required FR #x MHz Attempting to lock on frequency #, where: #=3-10, x=72.75, 92.25,98.25,103.75,107.25,107.40,110.25, 116.25 MHz; respectivelyNo action required PLLPhase Locked/Lock Loop This usually means that the Phase Locked Loop circuit in the set-top box may be failing or is damaged. This code also shows (depending on the model) when the set-top box is being power cycled.Replace the set-top box/No action requiredcrc/dEcInitial hardware checkThis code shows (depending on the model) when the set-top box is being power cycled and the internal components of the set-top box are being checked during boot.FPGAField-programmable gate arrayThis usually means that the Field-programmable gate array circuit in the set-top box may be failing or is damaged. This code also shows (depending on the model) when the set-top box is being power cycled.Replace the set-top box/No action requiredSEND / RFSH (display alternates)Receiving refreshThis means that the headend operator has sent a "refresh" signal to update the subscription configuration.No action required