Handbook of Management Scales/Internal quality information usage

Internal quality information usage (alpha = 0.80) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items Scrap rates of our primary product are readily available. Rework rates of our primary product are readily available. Cost of quality data concerning our primary product is readily available. Quality information is displayed at most of the work stations. Progress toward quality-related goals is displayed in our plant. Information about defects is conveyed to the appropriate workstations. Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56. Related Scales Information sharing Information sharing quality