411 REFERENCE · Wikibooks
Handbook of Management Scales/Feedback
Reference material by Wikibooks contributors. This retains its source identity and is not 411 news reporting.
Feedback (alpha = 0.7643)
Items
Charts showing defect rates are posted on the shop floor.
Charts showing schedule compliance are posted on the shop floor.
Charts plotting the frequency of machine breakdowns are posted on the shop floor.
I am never told whether I am doing a good job. (r)
Information on quality performance is readily available to employees.
Information on productivity is readily available to employees.
My manager never comments about the quality of my work. (r)
Source
Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.
Related Scales
Utility