Handbook of Management Scales/Quality of information exchanged

Quality of information exchanged (alpha = 0.81) Description The quality of the information exchanged in an alliance was measured with a Likert scale capturing the frequency, density, and openness of communication, as distinguished by Gupta/Govindarajan (1991). Items Our foreign partner firm has provided relevant information whenever we asked them for it. We are promptly notified by our foreign partner whenever any major change occurs at their firm. We get clear information about the plans of our foreign partner concerning the collaboration well in advance. How often do senior managers from your firm communicate with their counterparts in the foreign partner firm? (1 - daily; 5 - once a month or less) How often do senior and middle managers in your company make business trips to your foreign partner firm? (1 - twice a month or more; 5 - once a year or less). (1 - strongly disagree; 5 - strongly agree; unless otherwise indicated) Source Krishnan et al. (2006): When Does Trust Matter To Alliance Performance? The Academy of Management Journal, Vol. 49, No. 5, pp. 894–917.