Handbook of Management Scales/Extension

Extension (alpha = 0.83) Description The scale has previously been used by Homburg et al. (2003) and Cahill (2006). Items In the future, the logistics service provider (LSP) will have a higher share of our logistics volume. When we bid out other services than the ones we outsource today, we will consider this LSP preferentially. In the future, we will use this LSP more than we do now. Source Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.