Handbook of Management Scales/Quality data and reporting

Quality data and reporting (alpha = 0.91; composite reliability = 0.90) Description Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training. Items Availability of quality data (error rates, defect rates, scrap, defects, etc.). (0.80) Timeliness of the quality data. (0.84) Extent to which quality data (cost of quality, defects, errors, scrap, etc.) are used as tools to manage quality. (0.91) Availability of procedures to ensure the reliability and improvement of data gathering. (0.76) Items 1–3 were adapted from Saraph et al. (1989); item 4 was adapted from Black and Porter (1996). Source Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.