Handbook of Management Scales/Quality improvement rewards

Quality improvement rewards (alpha = 0.7643) Items Workers are rewarded for quality improvement. Supervisors are rewarded for quality improvement. If I improve quality, management will reward me. We pay a group incentive for quality improvement ideas. Our plant has an annual bonus system based on plant productivity. Nonfinancial incentives, such as jackets, coffee cups, etc., are used to reward quality improvement. Source Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.