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Handbook of Management Scales/Conflict resolution
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Conflict resolution (alpha = 0.90)
Items
If there is a conflict, a solution is found during discussions. (-)
In this buyer-seller relationship, both parties contribute to constructive conflict resolution. (-)
In this buyer-seller relationship, conflicts are solved to the mutual advantage of both parties. (-)
Source
Hammervoll (2009): Channel cooperation: a reflective scale. The International Journal of Logistics Management, Vol. 20, No. 3, pp. 301-321. Based on: Kaufmann/Dant (1992), Haugland/Reve (1996).