411 REFERENCE · Wikibooks
How to conduct a therapeutic interview
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Level Responses Questions Experiences
The environment
What the client thinks during specific circumstances
How the client acts in reaction to them
The client’s reflection of the facts of his or her story may be
open-ended
fragmented
unpredictable
As the story unfolds
situations clarify
Initial steps
1. communication
2. understanding
Counsellor must
attend
encourage
connect
share similar experiences
Client encouragement
client should do the majority of talking
three feet of distance
Counsellor should use
encouragers
open questions
paraphrasing
Encourage talking to
go deeper
to give meaning to relevant issues
so that the client feels
heard
understood
Feelings
verbal (fluent)
unconscious
expressed as
talk
body language
often in relation to
culture
environment
Meaning Opening skills
tell me more...
encouragers
open questions
non-coercive
inviting
positive
what is bothering you?
why did you schedule a session?
Minimal Encouragers
utterances to urge the client to reveal more
uh huh
I see
I am following you
Shows counsellor
attention
understanding
is on track
without disruption
Paraphrasing
sums up understanding (preferably as a question) to encourage client’s confirmation of it:
I hear from what you are saying that you think...
It sounds like...
From what I can tell, you think...
It reflects counsellor understanding of client’s
thoughts
relevant experiences
Reflection of feelings
are fully fluent responses to the client that
identify specific emotions (in relation to events and experiences)
verbalize feelings to point to them objectively to then approach meanings
careful use of thoughts vs. feeling vocabulary
You feel <these feelings>
Client response
confirms correct feelings from impressions
is disclosure
Reflection of meaning
Worldview/values from experiences
life
culture
about
self
others
world
When expressing feeling, client will often return to superficial facts as they “feel safer,” possibly cyclically
Summarizing statements focus
facts
experiences
thoughts
feelings
meanings
Summarizing types:
Focus
highlight issues
keep on track
Signal
that material is absorbed
move on with “story”
Thematic reflects
patterns
places to return to
that are certain to provide "inroads" to deeper meaning
Open Questions
invite expression
encourage the client to offer rich details
less coercive for clients who are inhibited
could you tell me about the <specific experiences>?
Closed Questions
obtain specific information (increased granularity)
short
factual
How
often
many
long
strong
Leading questions
get to the
underlying beliefs that
create emotions as a
fluent message that is probably
hidden, or unconscious
Citable reference (APA format)
Young, M. (2009). Learning the art of helping: Building blocks and techniques. Upper Saddle River, N.J: Merrill/Pearson.