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ERP Internals/Data Tables/Customer/Customer Interaction
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This table contains one record for every interaction between the business and the customer. This table is key to Customer Relationship Marketing.
Used by: Accounts Receivable, CRM
Key: Customer Number, Date/Time
Fields:
Customer Number
Date/Time
Type (Telephone,Face-to-face,etc.)
Employee Number(s)
Location
Customer Attendees
Notes