Small and Medium Enterprises and ICT/List of Acronyms

APCICT Asian and Pacific Training Centre for Information and Communication Technology for Development APCTT Asian and Pacific Centre for the Transfer of Technology APDIP Asia-Pacific Development Information Programme ASEAN Association of Southeast Asian Nations ASP Application Service Provider B2B Business-to-Business B2C Business-to-Customer BTM Business Technology Management CRM Customer Relationship Management EAI Enterprise Application Integration EBPM Enterprise-wide Business Process Management ERP Enterprise Resource Planning GDP Gross Domestic Product ICT Information and Communications Technology IDC International Data Corporation INSME International Network for Small and Medium Sized Enterprises IT Information Technology KCCI Karachi Chamber of Commerce and Industry KM Knowledge Management NEDA National Economic and Development Authority NPO National Productivity Council OBIS Online Business Information Service PC Personal Computer POS Point-of-Sale RPM Rapid Prototyping and Manufacturing SAAS Software as a Service SCM Supply Chain Management SME Small and Medium Enterprise TIME IS Technology Innovation Management and Entrepreneurship Information Service UNDP United Nations Development Programme UNESCAP United Nations Economic and Social Commission for Asia and the Pacific VOIP Voice Over Internet Protocol