Staffing and Supervision in the Hotel & Tourism Industry

Table of Contents Job Analysis & HR Planning The role of the supervisor in job design in the hospitality industry. The need for workplace diversity in staffing policy in the hotel environment. The future of human resources planning for the tourism industry. Matching job descriptions and job specifications for new jobs created in the hospitality field. Recruitment & Selection Behavioral-anchored questioning techniques in conducting an interview to recruit hotel employees. Job searching in the hospitality industry. Overview of Internet job hunting—strengths and weaknesses. How to design a good recruitment advertisement for a hotel. Discussion of various formats of selection interviews. Tips and techniques for conducting selection interviews. Key elements in preparing a resume for a hospitality job application. The options, advantages and disadvantages of various recruitment methods for the hospitality industry. Training & Development Career verses job—differences and similarities. On-the-job training—practice and limitations in the hospitality field. Discussion of various training methods used in the hotel and tourism industry. Succession planning—barriers and challenges. Training to develop attitude, skills, and knowledge. Performance & Retention Develop an orientation program for new staff in a hotel. Steps in conducting an effective performance appraisal interview. The advantages and disadvantages of 360-degree appraisal in the hospitality industry. The differences in evaluating a manager's performance versus front line staff performance. How to develop a fair and good standard for staff in measuring performance in the hotel industry. Motivation What motivates hotel employees and how to make it happen. The role of the supervisor in motivating front line employees in a hotel. Extrinsic motivators are more important than intrinsic motivators in the hospitality industry. Why employee motivation is so important for the hospitality industry. Compensation Application of Herzberg's Motivation-Hygiene theory in relation to staff benefits in a travel agency. Financial benefits are more important than non-financial benefits. How to set a proper "salary package" for new jobs. Review of current financial and non-financial packages offered to front line hotel employees. Employee Relations A short history of trade union development. Review of collective bargaining history. The importance of labor relations in a labor intensive industry (hospitality and tourism). The future of hotel trade unions. People Management The differences between resignation, termination, and dismissal in terms of human resources management in a travel agency. Developing proper disciplinary procedures for a hotel. The impact of an aging population on the hospitality industry. The impact of more highly educated employees on the hospitality industry. Benchmarking – its advantages and disadvantages in human resources management. Human resources S 0% __NOTOC__ __NOEDITSECTION__