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Handbook of Management Scales/Supplier operational performance
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Supplier operational performance (alpha = 0.76)
Description
The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.
Items
Volume flexibility (0.66)
Scheduling flexibility (0.77)
On-time delivery (0.79)
Delivery reliability/consistency (0.78)
Quality (0.49)
Cost (0.78)
Source
Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150
Comments
These items seem to be formative rather than reflective.