Handbook of Management Scales/Ability

Ability (alpha = 0.96/0.96) Description Three facets of trustworthiness were measured based on scales designed by Mayer/Davis (1999) to assess the ability, benevolence, and integrity of a supervisor. The Likert-type scale ranged from 1 (strongly disagree) to 5 (strongly agree). Definition Ability reflects concepts such as competence, skills, efficiency, and dedication. Items My supervisor is very capable of performing his/her job. My supervisor is known to be successful at the things s/he tries to do. My supervisor has a lot of knowledge about the work to be done. I feel very confident about my supervisor’s skills. My supervisor has specific capabilities that can increase our performance. My supervisor is well qualified. Source Colquitt/Rodell (2011): Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, Vol. 54, No. 6, pp. 1183–1206 Comments The mean value was above four. Given that a 5-point scale was used, future researchers could slightly adapt the items in order to shift the mean value to the center (e.g., “very successful” rather than “successful”). Related Scales Benevolence Integrity Trust