Handbook of Management Scales/Product quality

Product quality (alpha = 0.86) Items All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted. Grocer X has prestigious products. Grocer X has an excellent assortment of products. Grocer X products are among the best. Source Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242. Product quality (alpha = 0.92) Description Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used. Items Answer on a scale of 1 to 7, where: 1 = worst in industry, 4 = Average, 7 = best in industry. The performance of our primary product is … The reliability of our primary product is … The conformance to engineering specifications of our primary product is … The durability of our primary product is … Source Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56. Related Scales New product quality