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ERP Internals/Modules/Customer Relationship Management
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CRM manages the enterprise's relationship with its customers. This includes determining who the high-value customers are and documenting what interactions the customers have had with the enterprise. Only large ERP packages have a CRM module.
Functions
Reports
Tables
The CRM module uses the existing ERP tables as the source of its data. This is primarily the Contact, Customer, and Sales tables
Data Exchange
CRM does not exchange transactions with other modules.
Transactions
CRM does not have transactions.
Customer Relationship Management