Handbook of Management Scales/Quality leadership

Quality leadership (alpha = 0.7261) Items All major department heads within our plant accept their responsibility for quality. Plant management provides personal leadership for quality products and quality improvement. The top priority is evaluating plant management in quality performance. All major department heads within our plant work towards encouraging just-in-time production. Our top management strongly encourages employee involvement in the production process. Source Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366. Related Scales Management leadership