Handbook of Management Scales/Training

Training (alpha = 0.90; composite reliability = 0.90) Description Eight quality management practices were identified by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training. Items Specific work-skills training (technical and vocational) given to hourly employees throughout the organization. (0.79) Quality-related training given to hourly employees throughout the organization. (0.91) Quality-related training given to managers and supervisors throughout the organization. (0.89) All items were adapted from Saraph et al. (1989). Source Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489. Related Scales Employee training