411 REFERENCE · Wikibooks
Handbook of Management Scales/Internet quality
Reference material by Wikibooks contributors. This retains its source identity and is not 411 news reporting.
Internet quality (alpha = 0.72)
Items
All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted.
Grocer X has a sufficient range of product choices (I can get what I want).
The products are the same quality as I can get in the store.
The number of substitutions or out of stock items is reasonable.
Source
Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242.