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102 (ambulance service)
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Emergency medical service in India
January 2020
August 2019
The Free Ambulance Service is an emergency medical transport service in India that is usually reserved for newborns and pregnant women. It is also called National Ambulance Service (NAS). Under this service, all the ambulances are fitted with GPS system (for easy tracking) and other necessary medical equipment.http://archive.indianexpress.com/news/ambulances-waiting-in-wings-govt-proposes-another-service/975534/0 Ambulances waiting in wings, govt proposes another service service Express news 2016-07-01 This emergency transport service facilitates 24x7 free of cost service to pregnant women, newborn babies and their mothers as well under the Janani SurakshaYojana and Janani Shishu Suraksha Karyakram.http://timesofindia.indiatimes.com/city/allahabad/Health-minister-flags-off-102-ambulance-service/articleshow/40617594.cms Health minister flags off 102 ambulance service The Times of India 22 August 2014 2016-07-01 The ambulance service provides first aid to the patient and transport them to the nearest Community Health Centre or Government hospitals. There are 10017 ambulances operating as 102 patient transport. In some states, 5484 empanelled vehicles are also used as 102 ambulances to transport pregnant women and children to nearest healthcare facility.https://nhm.gov.in/index1.php?lang=1&level=2&sublinkid=1217&lid=189 https://web.archive.org/web/20201022013057/https://nhm.gov.in/index1.php?lang=1&level=2&sublinkid=1217&lid=189 dead 22 October 2020 ERS/PATIENT TRANSPORT SERVICE www.nhm.gov.in 2020-03-18
History
102 National Ambulance Service was started on 17 January 2014 in Uttar Pradesh.http://indianexpress.com/article/cities/lucknow/after-108-cm-flags-off-102-ambulance-service/ After 108, CM flags off 102 ambulance service 17 July 2014 Indian Express 1 July 2016http://www.dailypioneer.com/state-editions/lucknow/akhilesh-yadav-flagged-off-300-air-conditioned-102-ambulances.html Akhilesh Yadav flagged off 300 air-conditioned 102 Ambulances www.dailypioneer.com 2016-07-01 10 May 2017 https://web.archive.org/web/20170510110605/http://www.dailypioneer.com/state-editions/lucknow/akhilesh-yadav-flagged-off-300-air-conditioned-102-ambulances.html dead A fleet of around 2270 Ambulances is operational in all the districts of the State, to date. On an average, around 65,000 calls are received and 25,000 trips serviced on any working day in Uttar Pradesh. Around ten million women and newborns have benefited from this service, until 2016.http://timesofindia.indiatimes.com/city/lucknow/Over-1-5-cr-benefited-from-free-ambulance-services-in-UP/articleshow/52222940.cms 'Over 1.5 cr benefited from free ambulance services in UP' The Times of India 11 May 2016 2016-07-01102 Service Delivery Data http://upnrhm.gov.in/site-files/102_Service_Delivery_Data-March_2016.pdf Uttar Pradesh National Health Mission https://web.archive.org/web/20160920022658/http://upnrhm.gov.in/site-files/102_Service_Delivery_Data-March_2016.pdf 20 September 2016 March 2016 dead This service is provided through a private service provider Ganapati Venkata Krishnanreddy Emergency Management and Research Institute GVK-EMRI which provides free ambulance services under government-run helplines in 17 states and union territories in India.
After the success of 102 Emergency Medical Ambulance Services (OEMAS) in Uttar Pradesh, many states also launched the 102 ambulance service for free referral transport of pregnant women and sick infants under Janani Sishu Surakhya Karyakram (JSSK) programme. Some of the states to launch 102 service include Odisha, Madhya Pradesh, Sikkim, Jharkhand, Himachal Pradesh, West Bengal and Uttarakhand.http://odishachannel.com/index.php/786/102-ambulance-service-launched-in-odisha/ 102 ambulance service launched in Odisha www.odishachannel.com 2014-07-11https://nhm.assam.gov.in/schemes/national-ambulances-services-%E2%80%9C102%E2%80%9D https://web.archive.org/web/20171012005943/http://nhm.assam.gov.in/schemes/national-ambulances-services-%E2%80%9C102%E2%80%9D dead 12 October 2017 National Ambulances Services-"102" www.nhm.assam.gov.in/ 2020-03-18 In Odisha alone, the maternal mortality rate has gone 81 points down from 303 in 2006 to 222 in 2013 after the introduction of 102 ambulance service by the state government in private public partnership with Ziqitza Healthcare under the JSSK programme.https://www.zhl.org.in/services/ambulance-services/ JANANI SHISHU SURAKSHA www.zhl.org.in 2020-03-18June 2026 InternetArchiveBot
Operation
It consists of an Emergency Response Centre (ERC) which is a centralized call centre that receives and handles the emergency phone calls. The call centre is staffed with Emergency Response Officers (ERO) by GVK-JSS in Aashiana, Lucknow. They take the emergency call, determine the location and send an ambulance to the place.http://www.igovernment.in/articles/35447/up-rolls-out-ambulance-service-for-villages UP rolls out ambulance service for villages / igovernment.in www.igovernment.in 2016-07-01 That ambulance reaches the patient in 20 minutes in cities and around 30 minutes in rural places.
Similarly, other states of India have their own centralized call centres to receive 102 emergency ambulance service calls and send the ambulances to the emergency spot. Some states use empanelled vehicles as 102 ambulance service namely Janani express in MP & Odisha, Mamta Vahan in Jharkhand, Nishchay Yan Prakalpa in West Bengal, and Khushiyo ki Sawari in Uttarakhand. All the state ambulances supported under National Health Mission (NHM) abide by the mandatory NAS guidelines.
Beneficiaries
According to the GVK-EMRI's Chief Operating Officer in Uttar Pradesh, Sanjay Khosla, around 1 crore and 57 lakh people have already been benefited from the 102 and 108 services in Uttar Pradesh108 vs 102 Ambulance: Lucknow Emergency Guide ICU Ambulance Service https://icuambulanceservicelucknow.in/blog/108-vs-102-difference-ambulance-service-lucknow 2026-07-17 icuambulanceservicelucknow.in since 2013. Of these around ninety lakh women have already benefited from the 102 services alone
JSSK programmed has helped the National Health Mission (NHM) to substantially reduce the infant and maternal mortality rate across India. Ziqitza Healthcare alone claims to have served 17,54,019 pregnant women and delivered over 10,000 babies.
served 6 pickup and 6 to 7 drop per day
References
expanded
India Telecommunication Medicine
Category:Emergency medical services in India
Category:Government schemes in Uttar Pradesh
Category:Government schemes in Odisha
Category:Three-digit telephone numbers