1823 Call Centre

Governmental hotline in Hong Kong October 2025 April 2019 April 2019 1823 July 2001 Hotline/call centre Active Efficiency Unit 1823.gov.hk 1823 is a 24x7 one-stop hotline services operated by the Government of Hong Kong. History 1823 was launched by the Efficiency Unit of the Government Secretariat in July 2001 and became fully operational in October 2002. 1823 aims as a replacement of telephone hotlines, fax numbers, email and other addresses operated by various government departments.1823 Complaint Handling Satisfaction Survey http://www.1823.gov.hk/eng/based/1823_report_Q2_1823_website_version_pdf_version.pdf Policy 21 Ltd March 2010 2010-07-05 21 July 2011 https://web.archive.org/web/20110721092639/http://www.1823.gov.hk/eng/based/1823_report_Q2_1823_website_version_pdf_version.pdf dead In 2009, the Centre answered over 2.4 million calls. Over 16.5 million calls have been answered in ten years' time.1823 Online - About 1823 http://www.1823.gov.hk/eng/based/aboutus.htm Efficiency Unit HKSARG 26 Feb 2010 2010-07-05 https://web.archive.org/web/20100531154303/http://www.1823.gov.hk/eng/based/aboutus.htm 31 May 2010 live Function It answers public enquiries on behalf of more than 20 participating departments and receives public complaints against the Government. It also act as a platform for resolving cross-departmental complaints. For enquiries regarding Departments not covered by 1823, the Call Centre can provide relevant contact information. Public enquiries or complaints can be made by phone, fax, SMS, email, online, or post.26 Feb 2010 1823 Online - About 1823 http://www.1823.gov.hk/eng/based/aboutus.htm live https://web.archive.org/web/20100531154303/http://www.1823.gov.hk/eng/based/aboutus.htm 31 May 2010 2010-07-05 Efficiency Unit HKSARG See also HKChat References Category:2001 establishments in Hong Kong Category:Hong Kong government departments and agencies