12345 hotline

Local government telephone number in China In China, 12345 is a nationwide specially-designated telephone number operated by local government switchboards to create and route citizen callers' non-emergency government-service work orders, requests, and inquiries. The hotline also gives local government officials insight into what citizens are thinking.2017-02-04 Chinese officials use hotlines to take the public’s pulse https://www.economist.com/china/2017/02/04/chinese-officials-use-hotlines-to-take-the-publics-pulse 2024-12-23 The Economist 0013-0613 History The first local government hotline was set up in 1983, and many more were established in the 1990s as residential landlines became more prevalent.P. J. 2017-02-07 What are China’s 12345 hotlines? https://www.economist.com/the-economist-explains/2017/02/07/what-are-chinas-12345-hotlines 2024-12-23 The Economist 0013-0613Rui Hou 2022-07-18 When China’s Fix-Everything Hotline Breaks Down https://www.sixthtone.com/news/1010774 2024-12-23 Sixth Tone In 1999, the Ministry of Information Industry replaced the various local numbers with a single, nationwide 12345 number. Operators do not themselves have the ability to solve callers' problems, rather they act as a "bridge" to route callers to the correct department or official. Chinese state media have promoted Jinan's hotline, which launched in 2008, as a model example, as it consolidated and replaced 38 distinct hotlines. Shanghai started its 12345 hotline in 2013. Guangzhou launched one in 2015. The Chinese central government implemented nationwide standardization rules in July 2017, requiring 12345 hotlines to operate 24 hours a day, and to respond to calls within 15 seconds. See also 311 (telephone number); similar system in the United States and Canada References Category:1983 establishments in China Category:Telephone numbers in China Category:Crisis hotlines Category:Telecommunications-related introductions in 1983